VLADIMIR Y.

Ricardo B. is a seasoned Customer Service Representative with over five years of experience in customer relations, primarily within business process outsourcing and solutions industries in the Philippines. Having held roles at organizations such as Sutherland Global Services, IQOR Philippines, Asurion, and Kenika Kitchen Solutions Corporation, Ricardo has supported clients through collections, fraud analysis, back office tasks, and sales. He possesses hands-on expertise in customer service operations, collections, and fraud analysis, as well as specialized production tasks including the manual and die-cutting of paper sheets. Fluent in both English and Filipino, Ricardo has a background in Information Technology from Pampanga State Agricultural University, contributing a technical edge to his service delivery.