Walter A.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Walter A. is an experienced Customer Support Specialist with over five years delivering service excellence across the banking, e-commerce, and technical support sectors. He has supported customers at Bloomex Canada, managing order inquiries, delivery coordination, and inventory through order management systems, and ensuring seamless customer experiences during high-volume periods. At Stanbic IBTC Bank, part of the Standard Bank Group, Walter handled complex banking customer issues, digital onboarding, and compliance-driven service delivery via multi-channel support including phone, email, and chat. He is adept with CRM systems, technical troubleshooting, and maintaining high standards in data privacy and workflow coordination. Walter is currently pursuing an MSc in Project Management, further deepening his understanding of efficient service operations within Canadian and international business domains.
Experience
Support Associate
Bloomex Canada · 2025 — PresentFacilitated customer support regarding order inquiries, coordinated delivery, and scheduled pickups. Utilized warehouse and order management systems to ensure precise inventory management and prompt issue resolution. Maintained complete accuracy in customer transactions and documentation while providing detailed attention during busy periods. Engaged with cross-functional teams to enhance service quality and improve workflow efficiency.Technical Support Specialist
Stanbic IBTC Bank (Standard Bank Group) · 2015 — 2025Provided comprehensive customer service through various channels including phone, email, and in-person interactions. Addressed complex customer inquiries, processed card applications, and assisted with digital banking onboarding. Ensured compliance with standard operating procedures, regulatory standards, and data privacy requirements. Managed both inbound and outbound inquiries with prompt and accurate responses. Coordinated with internal teams and service providers to handle escalated issues. Reacted quickly to end-user requests, resolving hardware, software, and connectivity challenges while maintaining a log of problems and solutions to benefit fellow technical analysts.
Skills & Expertise
Education
- BSc, Business AdministrationAjayi Crowther University · 2019 — 2019
- HND, ManagementAuchi Polytechnic · 2011 — 2011
- MSc, Project ManagementNortheastern University
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