Waqar A.
Mid-Level Banking Relationship Manager
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Waqar A. K. is an experienced banking professional with a robust career at United Bank Limited and a background in customer relations and education. From July 2007 to April 2014, Waqar served as a Relationship Manager-Commercial Assets, managing complex portfolios and legal matters in D.I. Khan and surrounding regions. His role involved strategic oversight of Commercial Lending, managing documentation, and sustaining client relationships. He has also excelled as a Manager in the Recovery & Legal Dept, overseeing extensive territories in Punjab and N.W.F.P., earning accolades for outstanding performance. Prior to his tenure at UBL, Waqar was recognized as the Best Collection Officer at ABN Amro Bank for his achievements in Credit Card Collection. He began his career focusing on customer relations at The Imperial Electric Company and education as a Visiting Lecturer at Jinnah Science School & College. Waqar holds a Master’s degree in Journalism and Mass Communication from Gomal University, further enhancing his adeptness in communication and customer service. Proficient in MS Office and data handling, he speaks multiple languages, including English, Urdu, and Punjabi, ensuring exceptional communication across diverse populations. His commitment to excellence is reflected in his numerous awards and proactive involvement in organizational roles.
Experience
Relationship Manager Commercial Assets
UNITED BANK LIMITED · 2007 — 2014Oversaw CML Advances department for the D.I.Khan area, managing recovery and legal matters related to CML. Ensured documentation for CML customers was accurate and maintained. Conducted proposal preparations for both new and existing clients. Engaged in regular visits to banking courts to monitor litigation activities. Managed the portfolio of CML cases, including bank guarantees, and collaborated closely with customers throughout the tenure.Manager (Recovery & Legal Dept.)
UNITED BANK LIMITED · 2007 — 2008Initiated and managed recovery and litigation activities for all cases assigned from various shops. Responsible for motivating and training Recovery Officers and Legal Associates to meet targets. Monitored expenditure related to recovery and litigation processes while providing constructive feedback for improvement. Engaged regularly with banking courts to supervise litigation activities and reviewed account management within both departments.Collection Officer/Team Leader
ABN AMRO Bank · 2006 — 2007Supervised team performance and prepared daily MIS reports for management records. Assisted team members in utilizing systems for customer information updates. Achieved recognition as the first Collection Officer to receive the 'Best Collection Officer' award shortly after joining and quickly rose to the position of Team Leader.Customer Relations Officer
The Imperial Electric Company (Pvt.) Ltd. · 2004 — 2005Investigated customer issues received via various communication channels to ensure satisfaction. Coordinated with departments to resolve issues efficiently and prepared updates and reports for different sites. Represented the Customer Relations department in necessary meetings and discussions.Part time-Teacher/Visiting Lecturer cum Admin Officer
Jinnah Science School & College · 2001 — 2003Supported management in curriculum implementation and program evaluation activities. Handled administrative tasks and facilitated direct communication with students' parents. Conducted classes in Basic English and participated in various student events, including sports and seminars.
Skills & Expertise
Education
- Masters in Journalism and Mass CommunicationGomal University D.I.Khan · 2001 — 2003
- Bachelor of ArtsGovt College No.1 D.I.Khan · — — 1999
- F.Sc Pre-EngArmy Public School & College D.I.Khan · — — 1997
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