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Wardielyn V. — Senior Dispatch and Operations Specialist from Philippines

Wardielyn V.

Senior Dispatch and Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Wardielyn V. is an accomplished Operations & Logistics Specialist with over a decade of experience in Customer Operations and Strategic Sales. Currently serving as an Operations & Dispatch Specialist at Emapta since October 2023, Wardielyn expertly manages the logistics chain, specializing in route optimization and negotiating cost-effective vehicle acquisitions. Her prior roles include a stint as a Customer Experience Specialist at Concentrix, where she surpassed key performance indicators such as Average Handling Time and Customer Satisfaction, consistently ranking at the top of her department. From 2013 to 2020, she led retail operations at Kultura Store Inc., where she optimized inventory management to ensure operational continuity. Her toolset includes advanced CRM systems, logistics tracking software, and proficiency in MS Excel and Google Workspace, underscoring her capability in enhancing operational efficiency.

Experience

  • Operations & Dispatch Specialist

    Emapta · 2023 — Present
    Directs end-to-end dispatch for vehicle acquisitions while coordinating with sellers, carriers, and internal teams. Implements tracking protocols that have significantly reduced pick-up delays and handles logistical troubleshooting to resolve complex shipping and documentation issues.

  • Customer Experience Specialist

    Concentrix · 2021 — 2023
    Delivered empathetic support and technical solutions for a premium telecommunications account, fostering high-retention customer relationships. Continually exceeded performance KPIs, including Average Handling Time (AHT) and Customer Satisfaction (CSAT) scores.

  • Sales Representative

    Chrosan Ops · 2020 — 2021
    Generated leads through targeted outbound campaigns to expand market reach in the publishing sector. Managed the complete sales cycle from initial contact to closing, achieving monthly revenue quotas through effective communication and persistent follow-up.

  • Retail Operations Lead

    Kultura Store Inc. · 2013 — 2020
    Oversaw daily operations and point-of-sale activities in a high-traffic retail environment. Streamlined monthly delivery processes and conducted thorough inventory audits to ensure 100% operational continuity.

Skills & Expertise

Supply ChainSalesCall Center

Education

  • Restaurant Management (Vocational)
    Palico Training Center (TESDA Affiliate) · — — 2009
  • Secondary Education
    Lumbangan National High School · 2004 — 2008