Wendell S.
Open to offersNew to PlatformAbout
Wendell S. is a dedicated BPO professional with a decade of experience in Financial and Telecommunications sectors, specializing in chat-based customer service. At Concentrix, he currently serves as a Privacy Corrections Manager for Westpac, handling Data Privacy, customer data corrections, and ensuring Regulatory & Policy Compliance. Previously, he excelled as a Non-Voice Back Office Collections Specialist for the same company, where he managed delinquent accounts and maintained compliance using systems like Salesforce and ApplyOnline. Wendell also has a background in logistics and inventory management, having worked at Bench and Gardenia Bakeries Philippines Inc. His comprehensive skill set includes efficient inventory management, precise administrative support, and a strong ability to deliver operational goals while maintaining excellent workplace standards. His academic history includes a Bachelor of Science in Nursing and an Associate in Health Science and Education from Nazarenus College Foundation Incorporated.
Experience
Privacy Corrections Manager
Westpac Concentrix · 2023 — PresentHandles data privacy and management of confidential information, ensures regulatory compliance, and manages customer data corrections and account adjustments. Engages in dispute resolution and risk mitigation while overseeing quality assurance and stakeholder communication.Non-Voice Back Office Collections Specialist
Westpac Concentrix · 2021 — 2023Managed delinquent accounts via email and system-based interactions and facilitated payment negotiations. Reviewed billing disputes, processed account adjustments, and maintained precise documentation of customer interactions.Chat Support Specialist – US Telco Account (AT&T)
Sequential Technology International · 2015 — 2019Assisted customers in the US with account-related issues, billing inquiries, and service troubleshooting. Maintained high CSAT scores while meeting key performance indicators such as AHT and FCR.Customer Service Representative/Admin
Mind Alliance Ventures Inc. (MemoXpress) · 2014 — 2015Provided customer support through multiple channels while ensuring effective administrative operations. Processed orders, managed data entry, and coordinated internal workflows to enhance service delivery.STOCK CLERK (BENCH)
Be Connected Management Services · 2012 — 2013Oversaw inventory management by organizing incoming deliveries and verifying stock levels. Conducted inventory counts and ensured compliance with inventory procedures while supporting customer service efforts.Logistic Crew
GARDENIA BAKERIES PHILIPPINES INC, Mirof Resources · 2011 — 2011Monitored and recorded the movement of delivery trucks, managed truck assignments, and coordinated shipping activities. Communicated potential delays to relevant teams while preparing logistics documentation.Stock Clerk/Warehouseman
CASAMIA FURNITURE CENTER SM Corporate (Our home) · 2010 — 2010Received, inspected, and processed incoming stocks while organizing merchandise within the warehouse. Conducted stock audits and maintained safety standards throughout warehouse operations.Office Staff
R.H MARCELO CONSTRUCTION COMPANY · 2009 — 2010Managed office document organization, data entry, and client communications. Coordinated with project teams and assisted in procurement tasks while supporting various administrative functions.Family Farmer / Dairy Farmer
Cruz Farm and Cow Live Stocks, Bulacan, Philippines · 2004 — 2009Engaged in agricultural duties such as preparing land, planting crops, and maintaining irrigation systems. Managed livestock care and ensured farm hygiene through routine operational practices.
Skills & Expertise
Education
- Bachelor of Science in NursingNazarenus College Foundation Incorporated · 2006 — 2007
- Associate in Health Science and EducationNazarenus College Foundation Incorporated · 2004 — 2006
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