Wesley S.

Employers should hire me because I bring a combination of organisation, ownership and adaptability that allows me to add value quickly. I’m someone who naturally creates structure, keeps track of the details and makes sure things actually get done. I’m comfortable managing multiple priorities, working with different people and systems, and communicating with clients and stakeholders professionally. I’m also proactive. If I see something that could be improved, I don’t just point it out. I look for a practical solution and take ownership of getting it done. I’ve worked across a range of digital tools and remote environments, so I’m comfortable learning new systems and adapting to different ways of working. Most importantly, I care about doing good work. I’m reliable, accountable and easy to work with, and I take pride in being someone a team can trust to follow through.

• Client Success Manager

  Social Influence Consulting LLC · 2026 — Present
  - Manage and grow a portfolio of key client accounts, driving long-term retention by continuously aligning social marketing strategies with client business objectives. - Lead cross-functional collaboration with content and technical teams to execute end-to-end social media deliverables. - Track and analyse multi-channel campaign metrics to deliver actionable reporting on ROI, engagement, and conversion rates to guide overall strategy. - Direct end-to-end client onboarding and relationship management, acting as the strategic partner and primary escalation point to maintain high satisfaction scores. - Identify strategic expansion opportunities within existing client accounts to drive upselling and cross- selling of premium social management packages. - Schedule and execute calls with clients, maintaining excellent time-management across multiple timezones.

• Session drummer

  Various local projects and bands · 2023 — 2026
  Drummer and session musician for various local acts. Coordinated live performance logistics and event participation.

• Drum tutor

  South Cape Music Academy and Private · 2023 — 2024
  - Conducted private and group drum lessons. - Managed scheduling, communication, and client relationships independently.

• Film Lighting Specialist

  Freelance · 2022 — Present
  - Coordinated production schedules, logistics, operational requirements, and communication between multiple teams in fast-paced project environments. - Managed changing priorities, coordinated task delivery across multiple teams, and communicated operational updates to maintain project timelines and workflow continuity. - Supported equipment tracking, setup coordination, and task follow-through under tight deadlines. Maintained organised preparation processes for both planned and ad-hoc production requirements.

• App Developer (Remote)

  CN Marketing · 2020 — 2020
  - Collaborated remotely with business stakeholders and development resources to analyse operational requirements, review workflow processes, prioritise enhancements, and improve digital business operations. - Coordinated project delivery activities including documentation, testing, deployment tracking, task prioritisation, and communication between technical and non-technical stakeholders. - Supported digital platform operations through issue tracking, workflow documentation, user feedback analysis, content review, process improvement initiatives, and maintenance of operational records. - Acted as a liaison between technical and non- technical stakeholders, translating operational requirements into clearly documented tasks, priorities, and project deliverables.

• Operations & Guest Services Manager

  Villa Ukuthula, Mozambique · 2016 — 2019
  - Coordinated guest bookings, scheduling, reservations, and daily operational workflows for a high-end tourism business, ensuring smooth service delivery and customer satisfaction. - Managed customer communications, booking enquiries, and issue resolution. - Maintained accurate operational records, booking information, spreadsheets, reports, and administrative documentation to support smooth daily operations and informed decision-making. - Managed stakeholder communication, task tracking, operational follow-ups, and service coordination while ensuring information accuracy and timely completion. - Oversaw scheduling priorities, tracked operational requirements, monitored ongoing service updates, and resolved day-to-day coordination issues proactively. - Maintained accurate booking and operational records across multiple guest reservations and vendor schedules. - Coordinated with service providers, vendors, and internal staff to ensure accurate bookings, events, and guest requirements.

• Partner - Operations & Client Coordination

  Leisure Link LDA, Mozambique · 2015 — 2018
  - Co-founded and managed a high-end holiday-home management and tourism operations business. - Coordinated schedules, bookings, logistics, and operational workflows across multiple stakeholders while maintaining system accuracy, operational visibility, and service delivery standards. - Maintained operational records, booking platforms, workflow documentation, reports, and business process documentation to support efficient day-to-day operations. - Managed ongoing communication, follow-ups, scheduling coordination, and task tracking across multiple stakeholders to ensure timely completion of operational activities and service delivery. - Oversaw scheduling priorities, tracked operational requirements, monitored ongoing service updates, and resolved day-to-day coordination issues proactively. - Identified operational gaps and process improvement opportunities, implementing structured administrative workflows that improved coordination, documentation accuracy, and operational efficiency.

• Operations Manager

  C‐Track Zambia · 2014 — 2015
  - Coordinated installation schedules and operational workflows for technical field teams. - Provided client communication and service updates regarding installations and project timelines. - Assisted with onboarding processes and platform support documentation. - Maintained accurate operational records, procedural documentation, and internal process records to support service delivery and compliance requirements. - Collaborated with internal teams to investigate scheduling and service delivery issues, identify root causes, and support operational resolution.

• NDT Technician (Level II)

  OSG Testing, Alberton · 2013 — 2014
  Conducted RT, UT, MT, and PT inspections across various industries.

• GED

  GED Testing Service · — — 2018
• AS Levels

  British International Distance College · — — 2012
• IGCSE

  British International Distance College · — — 2010