Wila S.

Wila S. is an experienced Customer Service Representative with a proven track record in the call center and legal industries. She spent four years at TELETECH as a CSR / Technical Support Representative, adeptly resolving complex customer inquiries, coordinating daily operations, and supporting administrative functions in a fast-paced, high-volume environment. Known for a 99% positive customer feedback rate and awarded Ttec Employee of the Year, Wila’s focus on problem-solving and efficient communication contributed to improved customer satisfaction scores and increased retention rates. Previously, she worked over six years in HR at Villanueva Law Firm, handling compliance and specialized recruitment for legal staff. Wila holds a BS in Accountancy from the University of Negros Occidental Recoletos.