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Wila S. — Mid-Level Customer Service Representative from Philippines

Wila S.

Mid-Level Customer Service Representative

Philippines 3-6 years 1000 USD
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About

Wila S. is an experienced Customer Service Representative (CSR) and Technical Support Representative with four years of service at TELETECH in the Philippines, supporting high-volume operations in the call center and BPO industry. Adept at handling complex customer inquiries and achieving a 99% positive customer feedback rate, Wila S. leverages strong problem-solving and communication skills to improve customer satisfaction and retention. She is recognized for coordinating and supporting daily operational and administrative functions, maintaining smooth workflows, and resolving issues efficiently. Wila S. also brings over six years of Human Resources experience in the legal sector with Villanueva Law Firm, focused on compliance and specialized talent management. She holds a BS in Accountancy from the University of Negros Occidental Recoletos and has earned notable awards, including Ttec Employee of the Year and the Advocate Award for United Healthcare.

Experience

  • CSR / TECHNICAL SUPPORT REPRESENTATIVE

    TELETECH · 2021 — 2025
    Coordinated and planned daily operational and administrative functions while supporting complex and deadline-driven operations in a call center environment. Managed issue resolution during initial stages and prioritized goals to contribute to operational efficiency. Maintained focus on confidentiality and streamlined administrative processes to enhance accuracy.

  • HR

    VILLANUEVA LAW FIRM · 2013 — 2019
    Handled the specialized needs of attorneys, paralegals, and support staff as part of a legal Human Resources team. Tasks included ensuring labor law compliance, overseeing recruitment processes, and supporting a workplace focused on professional excellence.

Skills & Expertise

HR and RecruitingVirtual AssistantCustomer Service RepresentativeSalesHR Generalist

Education

  • BS Accountancy
    UNIVERSITY OF NEGROS OCCIDENTAL RECOLETOS · 1999 — 2004
  • High School
    BINALBAGAN CATHOLIC COLLEGE (HS DEPT) · 1994 — 1998
  • Elementary
    BINALBAGAN CATHOLIC COLLEGE · 1988 — 1994

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