Wilfred M.
Mid-Level BPO Customer Service Representative
Open to offersNew to PlatformAbout
Wilfred M. is an experienced Customer Service Representative and Quality Analyst with a background in the business process outsourcing, healthcare, finance, transportation, and telecommunications industries. He has managed collections and client communications for organizations including Blue Frog Loans, Ally Autofinancial, and M&M Limousine, and demonstrated expertise in patient scheduling and support processes at Transtreme in the healthcare sector. With proficiency in MS Office and a track record in admin tasks and loan application review for Cashconverters Australia, Wilfred M. has handled client database management, payment updates, dispute monitoring, and detailed assessments of financial eligibility. He holds a Bachelor of Animal Science from Visayas State University.
Experience
Customer Service Representative
Credit Sage (Virtual Assistant) · 2024 — 2026Provided detailed information regarding the dispute process and educated clients about procedural workflows. Monitored updates for consistency on submitted disputes.Collections
Blue Frog Loans · 2024 — 2024Contacted clients for collections, while updating client information and tracking payments.Customer Service Representative
Transtreme (Healthcare) · 2022 — 2024Scheduled annual health assessments for patients and explained the assessment process. Addressed patient inquiries and collected necessary health information while coordinating appointments with nurse practitioners.Collections
M&M Limousine (Transportation) · 2021 — 2021Assisted customers with travel-related inquiries concerning limousine services, gathering essential details about travel dates and special requests.Customer Service Representative
Bluebird ® American Express · 2021 — PresentProvided assistance by responding to queries about account details and transaction issues while troubleshooting card-related problems.Collections
Ally Autofinancial · 2021 — 2021Assisted customers with auto loan inquiries, addressing concerns about loan status and scheduling promise-to-pay dates. Provided information on steps to take for vehicle-related issues.Quality Analyst
Cashconverters Australia · 2019 — 2020Reviewed and evaluated loan applications by verifying applicant credentials, including income and employment status. Analyzed bank statements to assess spending habits and identified potential high-risk activities.Customer Service Representative
Sprint (Telco) · 2017 — 2017Handled a variety of customer concerns across billing, sales, and technical support. Assisted customers with billing inquiries and provided technical support for service issues.
Skills & Expertise
Education
- Bachelor of Animal ScienceVisayas State University · — — 2015
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