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Wilfredo B. — Senior Technical Support Engineer from Philippines

Wilfredo B.

Senior Technical Support Engineer

Philippines 6+ years 1000 - 2000 USD per month
Open to offersNew to Platform
Languages
English
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About

Wilfredo S. is a seasoned expert in the field of Information Technology with over seven years of experience as a Technical/Helpdesk Support professional in an online company. He holds a profound background in computer manufacturing, boasting ten years of dedicated service as a Quality Assurance Engineer and Failure Analysis Engineer. His expertise extends to being an IT instructor, providing training on CISCO, Networking, Windows Server, and Microsoft Office Applications through a volunteer organization. His career is marked by a commitment to improving ICT proficiency among IT professionals. As a Sales Coordinator with Systems of Strategic Business Solutions, he excelled in preparing proposals, coordinating sales activities, and delivering insightful sales reports. His technical acumen is further reflected in his roles dealing with procurement and contract management at Wistron Infocomm and Acer Information Philippines. With a Bachelor of Science in Computer Engineering from the Polytechnic University of the Philippines, Wilfredo S. continues to leverage his extensive background in quality control and technical support to drive operational excellence.

Experience

  • Online Customer Technical/Helpdesk Support

    null · 2018 — 2025
    Addressed client inquiries via the helpdesk. Delivered timely status updates concerning orders to customers. Maintained product catalogs, categories, and descriptions within the system. Liaised with vendors and distributors regarding product features and customer questions.
  • Sales Coordinator

    SYSTEMS OF STRATEGIC BUSINESS SOLUTIONS / Al-OTHMAN HOLDING Co. · 2013 — 2017
    Prepared proposals and quotations to be submitted to clients as part of the bidding process. Collaborated with the Sales Team to oversee sales activities including forecasting, order processing, invoicing, and collections. Compiled monthly and quarterly sales reports for management. Handled deal registration for new clients and updated the activity portal. Developed costing sheets and budgets, and organized the Managing Director's activities and reports.
  • IT Coordinator/Purchaser

    null · 2010 — 2013
    Managed the procurement of IT materials required by inter-company and external customers. Installed and configured computer systems while providing end-user support. Coordinated with staff and management for tasks such as monthly timesheet preparation, leave processing, and project reporting. Reviewed contracts with potential partners and clients, registered deals for new clients, and updated the activity portal.
  • Technical Writer / Helpdesk Support

    null · 2008 — 2010
    Documented and securely stored IT request forms, license agreements, contracts, POs, and invoices. Compiled weekly and monthly reports for executive management. Organized meeting agendas, recorded minutes, and distributed them to attendees. Analyzed operating procedures to create and revise systems and procedures. Developed 'How To' operating procedures for personnel use. Addressed customer complaints and issues while providing technical support. Managed user creation in Active Directory and Exchange Server. Produced reports on network and internet usage for management.
  • Quality Assurance Engineer

    WISTRON INFOCOMM (PHILS.) INC / ACER INFORMATION PHILIPPINES · 2002 — 2008
    Oversaw the implementation and development of quality systems and controls. Ensured effective execution and enhancement of quality processes and checkpoints in production, shipments, and customer interactions. Conducted production problem analysis to investigate root causes and assess preventive actions for non-conforming products. Created checklists and documentation for production and CQA QC inspectors. Facilitated training sessions for engineers and inspectors on quality concepts and policies.
  • Failure Analysis Engineer

    null · 1998 — 2002
    Conducted troubleshooting on motherboards from ACER, IBM, and Dell, specializing in OEM/ODM products. Designed and developed test equipment and fixtures for motherboard testing and repair. Responsible for immediate failure analysis regarding abnormal issues in-line.

Skills & Expertise

Education

  • Bachelor of Science in Computer Engineering
    Polytechnic University of the Philippines · — — 1998

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