William C.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
William C. is an experienced Customer Service Representative known for expertly handling a high volume of calls, emails, and chats with professionalism and empathy. Having served in roles at notable companies including Privia Health, Williams-Sonoma, and American Express, William specializes in addressing customer inquiries related to various products and services, from billing to technical support. With years of experience, he follows established company procedures to effectively resolve complaints and technical issues, often acting as a liaison between customers and internal departments. William's proficiency with CRM systems like Salesforce, Zendesk, and Microsoft Dynamics 365 aids in accurately documenting all customer interactions. His strong skills in management and process flows are reinforced by a Master's degree in Business Management from Houston University. He diligently ensures data protection compliance under regulations such as GDPR, HIPAA, and PCI-DSS, and is adept in B2B communications, showcasing his comprehensive expertise in customer relations and information systems.
Experience
Customer Service Representative
Privia Health · 2022 — 2025Managed a significant volume of inbound and outbound customer communications through calls, emails, and chats while maintaining professionalism and empathy. Addressed inquiries about products, services, billing, and provided technical support. Followed company guidelines to resolve customer complaints and technical issues, including troubleshooting and guiding customers step-by-step. Acted as a liaison between customers and various departments for issues requiring escalation.Appointment Setter
Williams-Sonoma · 2020 — 2022Handled customer inquiries regarding products and services while documenting interactions accurately. Assisted with account updates, processed payments, and coordinated returns or exchanges to enhance customer satisfaction. Collaborated with departments to identify and address recurring customer issues, aiming for long-term resolutions.Inside Sales Representative
American Express · 2018 — 2020Ensured secure handling of sensitive customer information in compliance with privacy regulations, including GDPR and HIPAA. Tracked customer orders to guarantee timely delivery and provided accurate updates as needed. Utilized CRM systems such as Salesforce, Zendesk, or Microsoft Dynamics 365 for record-keeping and customer interaction documentation.
Skills & Expertise
Education
- Masters of Business ManagementHouston University · 2020 — 2023