Wilma L.
Mid-Level Logistics Coordinator
Open to offersNew to PlatformAbout
Wilma L is an accomplished professional with extensive experience in logistics, supply chain operations, and customer service. She worked as a Part-time Consolidator at ERS Agri Trading in South Cotabato from 2020 to 2026, where she effectively negotiated and managed the supply chain, functioning as the main liaison between farmers, buyers, and workers. As a Truck Dispatcher for ALB Logistics from 2022 to 2025, she efficiently booked freight, matched loads with carriers, and ensured compliance with U.S. trucking regulations, enhancing transportation workflows. Her role also involved coordinating with brokers, carriers, and drivers to resolve transit issues. Previously, she provided comprehensive customer support as an eCommerce Virtual Assistant at MANGO STORE, overseeing order fulfillment and delivery while ensuring customer satisfaction via multi-channel support. Wilma's work with MAERSK GLOBAL SERVICE CENTRES involved optimizing shipping processes and improving customer experiences. Her technical proficiency is underpinned by a Bachelor of Science in Information Technology from Notre Dame of Marbel University.
Experience
Part-time Consolidator
ERS Agri Trading · 2020 — 2026Managed negotiations and coordinated supply chain operations involving suppliers and plants. Maintained oversight of budget data, liquidations, and financial documentation. Functioned as the main communication link between farmers, buyers, and workers to ensure smooth operations.Truck Dispatcher
ALB LOGISTICS · 2022 — 2025Scheduled freight and matched loads with carriers to meet specific transit requirements and deadlines. Utilized comprehensive knowledge of U.S. trucking regulations to ensure compliance and operational efficiency. Served as a liaison among brokers, carriers, and drivers to facilitate clear communication and preemptively address issues.eCommerce Virtual Assistant / Customer Support
MANGO STORE · 2019 — 2020Oversaw the entire order process from initial fulfillment to tracking final delivery. Collaborated with drop-shipping suppliers and logistics providers for timely product arrivals. Delivered customer service through email, chat, and phone, managing inquiries, refunds, and returns.Photo Booth Operator
Shiloh Photobooth Station · 2015 — 2018Designed event layouts based on client specifications and themes. Directed on-site operations to ensure the success of events. Administered payments, budgeting, and client support.Customer Experience - Process Expert
MAERSK GLOBAL SERVICE CENTRES (Philippines) Ltd. · 2012 — 2015Managed export bookings and amendments, ensuring timely shipments. Engaged closely with clients to streamline processes and address inquiry resolution regarding shipments. Coordinated shipping timelines to boost efficiency and enhance customer experience.Technical Support and Resolution Specialist
CONVERGYS CORP. · 2010 — 2012Provided technical and billing assistance for AT&T clients, delivering solutions to enhance customer experiences. Utilized empathy and effective communication to foster client trust. Promoted to Level II Representative to address complex technical challenges and high-priority calls.Call Center Agent
Cyber City Teleservices Inc. · 2009 — 2010Facilitated customer order placements while keeping them updated on shipment status. Developed skills in active listening and clear communication during high-volume interactions. Resolved customer inquiries effectively to ensure a positive service experience.IT Assistant
SBL Hair Care Inc. · 2006 — 2007Delivered both on-site and remote technical support for hardware and software issues. Enhanced network performance and internet connectivity for reliable infrastructure. Provided comprehensive technical support across various platforms to ensure system functionality.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyNotre Dame of Marbel University
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