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Wilma T. — Junior Chat Support Representative from Philippines

Wilma T.

Junior Chat Support Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Wilma G. is a dedicated and customer-focused professional with a substantial background as a Public School Teacher at the Department of Education in Tarlac City, Philippines, a role she held from 1993 to 2025. Throughout her career, she has honed her skills in communication, problem-solving, and conflict management, providing exceptional support to diverse individuals. Her responsibilities included responding to inquiries from students, parents, and stakeholders, explaining complex information clearly, and maintaining precise records of student performance and communications. Wilma adeptly utilized online platforms for communication and demonstrated patience and professionalism in challenging situations. Armed with a Bachelor of Arts in Education from Tarlac State University and a Master of Arts in Mathematics from the University of Saint La Salle, she now seeks to leverage her expertise as a Chat Support Representative, where her strong customer service and technical adaptability can enhance the customer experience. Wilma is proficient in English and Filipino and offers availability for full-time, remote, and flexible work schedules.

Experience

  • Public School Teacher

    Department of Education / Public School · 1993 — 2025
    Handled daily inquiries from students, parents, and stakeholders through various communication channels. Provided timely and accurate information regarding school policies, student progress, and academic concerns. Simultaneously managed multiple requests while ensuring professionalism and efficiency. Effectively resolved conflicts and addressed concerns through clear communication and problem-solving techniques. Maintained comprehensive records of student performance, attendance, and communications. Utilized digital tools for communication and reporting, adapting styles to accommodate diverse backgrounds. Demonstrated patience and empathy while collaborating with colleagues and administrators to support positive outcomes for students and families.

Skills & Expertise

Education

  • Bachelor of Arts in Education
    Tarlac State University
  • Master of Arts in Mathematics
    University of Saint La Salle

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