Wilson E.
Mid-Level Education Instructor
Open to offersNew to PlatformAbout
Wilson E. is an experienced professional with a background in education and business process outsourcing. He earned a Bachelor of Secondary Education from Mindanao State University and has passed the Philippine Licensure Examination for Teachers. From 2005 to 2013, Wilson E. served as an Instructor at Caraga State University’s Social Science Department and as a part-time College Instructor at Holy Child Colleges of Butuan, teaching tertiary-level courses. His transition into the BPO sector included roles as a Customer Service Representative at The Results for Sprint (2017) and Claims Specialist at Teleperformance, handling JP Morgan and Chase accounts (2016–2024). Wilson E. brings expertise in claims processing, customer service, teaching, and academic instruction within Philippine higher education and the telecommunications and financial services industries.
Experience
Claims Specialist
TELEPERFORMANCE (JP MORGAN and CHASE) · 2016 — 2024Handled claims processing for JP MORGAN and CHASE, addressing customer inquiries and ensuring accurate documentation of claim information.Customer Service Representative
The Results (Sprint) · 2017 — 2017Provided customer service support for Sprint, managing customer concerns and assisting with account-related questions within a contact center environment.Part-time College Instructor
Holy Child Colleges of Butuan · 2006 — 2013Taught college-level subjects as a part-time instructor, contributing to classroom instruction and curriculum delivery.Instructor for Social Science Department
Caraga State University- Main Campus · 2005 — 2013Instructed courses within the Social Science Department, designing and presenting educational materials to college students.
Skills & Expertise
Education
- Bachelor of Secondary EducationMindanao State University, Marawi City · — — 2000
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