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wilson A. — Mid-Level Computer Networking Engineer from Argentina

wilson A.

Mid-Level Computer Networking Engineer

Argentina 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Wilson A. is a System Engineer with extensive experience in the information technology and telecommunications industry, primarily serving at Belltech Colombia. From 2006 to 2024, Wilson held roles in technical support, focusing on LINUX and managing call flow configurations. Between 2018 and 2024, Wilson specialized in deploying and supporting customer experience platforms such as GENESYS CLOUD, NICE CXONE, and AWS CONNECT, with a strong emphasis on IVR and call flow automation. Reporting directly to the VP of IT, Wilson has demonstrated proficiency in SQL, CXONE Studio, and Salesforce, leveraging these tools for the continuous improvement of company infrastructure and customer service operations. His academic background includes engineering studies at Universidad Autónoma de Colombia.

Experience

  • System Engineer

    BELLTECH - COLOMBIA · 2018 — 2024
    Worked with GENESYS CLOUD and NICE CX ONE, designing call flows and managing IVR systems. Utilized AWS CONNECT for cloud communication.

  • Soporte

    BELLTECH - COLOMBIA · 2006 — 2024
    Maintained call flow operations using LINUX to ensure effective support.

Skills & Expertise

Call CenterTechnical Support SpecialistIT and NetworkingDatabase Administration

Education

  • Ingeniero de sistemas
    Universidad autónoma de Colombia · 1988 — 2002

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