Wilzhanne L.
Mid-Level BPO Customer Support Specialist
Open to offersNew to PlatformAbout
Lorin W. is an experienced Customer Support Representative with a background in customer service roles across the automotive, gaming, and remote support industries. At Abroadworks, Lorin provided first-line driver support for VGM in the U.S., efficiently handling billing, lease agreements, and mechanical issues for drivers at Ucars, FastTrack Leasing, and Buggy branches while documenting interactions in HubSpot CRM and processing actions via the BOS system. Lorin managed high-volume calls using 3CX and collaborated internally through Slack. Previously at IQOR, Lorin handled contract and billing inquiries, supporting collections teams during graveyard shifts, and at 5CA, provided remote Zendesk-based support for 2kGames and SecretLab via email and chat, resolving gaming, billing, and shipping concerns. Lorin’s foundation in accountancy, business, and management was established at Saint Louis College.
Experience
Customer Support Representative
Abroadworks · 2025 — 2026Delivered first-line driver support for VGM, assisting drivers from Ucars, FastTrack Leasing, and Buggy branches in the U.S. by addressing billing, lease agreements, mechanical concerns, and general account inquiries. Efficiently resolved customer issues while documenting interactions using HubSpot CRM and processed account actions via the internal BOS system. Managed a high volume of inbound and outbound calls through 3CX, coordinated with internal teams via Slack, and routed out-of-scope issues to the appropriate departments for resolution.Customer Service Agent
IQOR · 2022 — 2024Handled customer inquiries and resolved issues efficiently during graveyard shifts, showcasing effective communication skills and the ability to operate independently. Managed both outbound and inbound calls concerning contracts and billing, maintaining a focus on customer satisfaction. Supported the team by distributing leads to collections agents.Gaming Customer Support (Remote)
5CA · 2021 — 2022Employed Zendesk and knowledge hubs to address customer inquiries and resolved issues effectively, contributing to improved customer satisfaction rates. Offered email and chat support for 2kGames, attending to gaming inquiries, bugs, and other issues to ensure prompt resolution. Addressed product inquiries, billing, and shipping concerns for SecretLab, enhancing the customer experience and operational efficiency.News Editor
The Louisian Newsette · 2020 — 2021Managed editorial responsibilities for news content.
Skills & Expertise
Education
- Senior High School in Accountancy, Business, and ManagementSAINT LOUIS COLLEGE · 2019 — 2021
Interested in this professional?
Sign in as an employer to save this profile or invite Wilzhanne L. to a job.
Sign in as an employer