Xaevien D.

Xaevien H. is a customer service and operations professional with a robust background in collections and call center support. After completing their Senior High School with an ABM Strand at the Philippines College of Ministry, Xaevien advanced into roles that demonstrated their capabilities in handling high call volumes, managing escalations, and providing administrative support. During their tenure at Foundever, Xaevien excelled as an Operations Supervisor for the Ally Bank Program, directing team performance and ensuring compliance with financial services standards. They maintained service levels by supervising agent calls and tracking performance metrics. As a Collections Customer Service Representative, Xaevien facilitated payment arrangements and account inquiries, efficiently managing complex customer concerns. Their freelance work as a Virtual Assistant on Upwork showcased their data entry and appointment scheduling skills, tailored to support small business clients through inbound and outbound communications. Xaevien's dedication to excellence is reflected in their ability to enhance customer relationships and drive operational success within the industries they serve.