Xenna M.
Junior Technical Support Representative
Open to offersNew to PlatformPortfolios
About
Xenna M. is a dedicated customer service professional with a Bachelor of Arts in Political Science from the City University of Pasay. With extensive experience in the customer service industry, At Alorica in Makati, she excelled as a Customer Service Representative, resolving billing issues and contributing to high customer satisfaction ratings. Currently, she serves as a Technical Support Representative at TSI – A Systems Company, where she assists clients with technical issues and provides clear solutions to enhance customer experiences. Xenna is known for her strong communication skills, excellent time management, and commitment to maintaining service quality. Customer Service & Onboarding Integration Specialist | B2B Property & Hotel Systems | OTA Inventory Management (Choice, etc.)
Experience
Customer Service Representative
Alorica, Chino Roces – Makati · 2021 — 2023Provided support to customers through phone calls, addressing billing and account concerns professionally while ensuring high customer satisfaction.Technical Support Representative
TSI – A Transworld Systems Company · 2023 — PresentCustomer Service & Onboarding Integration Specialist | B2B Property & Hotel Systems | OTA Inventory Management (Choice, etc.)
Skills & Expertise
Education
- Bachelor of Arts in Political ScienceCity University of Pasay · — — 2023
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