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Yadira A. — Mid-Level Operations Support Specialist from Honduras

Yadira A.

Mid-Level Operations Support Specialist

Honduras 6+ years
Open to offersNew to Platform
Languages
SpanishEnglish
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About

Yadira R. is an experienced Operations Support Specialist based in San Pedro Sula, Honduras, currently employed at Crescendo. In her role, Yadira excels in reviewing resumes as part of talent acquisition and HR support, where she expertly evaluates and shortlists candidate profiles, significantly streamlining the hiring process. She also manages sales operations by creating precise service quotations tailored to client needs, coordinating internally to ensure pricing competitiveness. Her role extends to resource management, optimizing personnel and resource allocation to enhance productivity across projects. Previously, Yadira served as a Data Management Specialist at Crescendo, where she was skilled in utilizing Microsoft Excel for data manipulation, supporting quality assurance, and maintaining documentation accuracy. Additionally, she possesses experience in customer service, having provided technical support and resolution across multiple customer service roles. Fluent in Spanish and proficient in English, Yadira brings a strong multicultural communication skill set to her professional engagements.

Experience

  • Operations Support Specialist

    Crescendo · 2026 — Present
    Reviewed and screened numerous candidate resumes to identify top talent, ensuring alignment with technical requirements and company culture. Generated detailed service quotations tailored to clients' business needs and coordinated with internal teams to manage the end-to-end quotation pipeline. Optimized resource allocation across various projects and monitored resource utilization rates to maintain efficient business operations. Supervised daily business operations to ensure workflow execution and adherence to quality standards, implementing standard operating procedures to minimize errors. Coordinated cross-functional teams for project lifecycles, overseeing timely and within-scope project delivery. Managed financial administration, including processing legal and real estate invoices with accuracy and compliance.

  • Data Management Specialist

    Crescendo · 2024 — 2026
    Utilized Microsoft Excel for data entry, formatting, formula application, and chart creation to enhance reporting and analysis clarity. Supported quality assurance by identifying data discrepancies and validating records. Accurately input and uploaded manual data into various platforms while ensuring compliance with data standards. Filtered and organized large datasets to extract insights, facilitating informed decision-making. Reviewed and analyzed documentation for critical information and compliance assurance.

  • Support Specialist

    Crescendo · 2022 — 2024
    Provided exceptional customer support through multiple channels, addressing inquiries and resolving issues efficiently. Employed various software and tools for technical support and troubleshooting. Demonstrated commitment to quality assurance in support services and participated in knowledge sharing to enhance team performance.

  • Team Support

    Alorica · 2021 — 2022
    Collaborated effectively with cross-functional teams to achieve shared objectives. Practiced active listening to understand teammates' perspectives and motivated team members to excel in their performance. Encouraged innovative ideas and provided constructive feedback to foster a culture of continuous improvement and professional development.

  • Sales Representative

    Alorica · 2021 — 2021
    Established and maintained strong customer relationships to ensure satisfaction and loyalty. Utilized effective negotiation skills to secure mutually beneficial agreements and employed closing techniques to finalize sales and meet targets. Addressed customers' pain points by providing tailored solutions.

  • Customer Service, Technician

    Startek · 2019 — 2020
    Managed customer accounts by maintaining accurate records and resolving inquiries promptly. Delivered technical support by diagnosing and addressing hardware and software issues, guiding users through solutions, and escalating complex cases as needed. Provided immediate support to team members for process inquiries and facilitated effective communication and customer satisfaction.

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