Yandisa M.

Yandisa M. is a results-driven Operations Supervisor with experience in optimizing customer experiences and enhancing sales at Teleperformance. With a notable promotion from a Customer Service Agent role, Yandisa has demonstrated a strong track record in leading teams to exceed KPI targets. His expertise in team coaching and standardizing procedures has consistently contributed to operational efficiency and the achievement of ambitious benchmarks. At Teleperformance, Yandisa coordinated cross-functional teams to improve delivery timelines, established procedures for operational predictability, and ensured adherence to safety standards. Previously, as a Customer Service Agent at both Teleperformance and Concentrix, he processed inquiries, resolved issues swiftly, and collaborated internally to address product concerns. His tenure at Mango 5 as a Sales Consultant honed his skills in selling short-term insurance products and negotiating policy terms, successfully aligning them with client needs. Yandisa's comprehensive experience and commitment to excellence significantly enhance team productivity and customer satisfaction.