Yasmin I.
Contact Center Trainer
Actively lookingNew to PlatformPortfolios
About
Yasmin I. is a highly experienced professional in the field of training and development, having worked across various sectors including insurance, technology, and finance. She began her career at Birla Sun Life Insurance as a Customer Executive before moving on to Kochartech (Maxicus) Pvt. Ltd, where she progressed from an Executive to a Senior Trainer, showcasing her expertise in training methodologies. At Ison Xperience Pvt. LTD, she served as a Sr. Trainer focusing on product and process training for Bajaj Finance, and later took on the role of Contact Center Trainer Lead at Quess Corp (Birla Opus Paint). She has been recognized multiple times for her contributions, receiving awards for being the Best Trainer on several projects, including the Airtel Payment Bank Voice Process and Swiggy OMT Call DE Process. Yasmin holds a BCom degree from Mumbai Kalina University and has successfully managed large teams, developed training strategies, and led initiatives such as Project Pathshala, aimed at improving performance and reducing attrition.
Experience
Contact Center Trainer Lead
Quess Corp (Birla Opus Paint) · 2024 — 2026Oversaw training operations for contact center staff, leading a team of trainers and managing the training strategy for effective performance.Sr. Trainer
Ison Xperience Pvt. LTD · 2023 — 2024Served as a product and process trainer, with a focus on Bajaj Finance, delivering training and ensuring knowledge transfer for team members.Co-Trainer, Trainer, Sr. Trainer
Kochartech (Maxicus) Pvt. Ltd · 2019 — 2023A dedicated and results-oriented Contact Center Trainer with experience in Learning & Development, employee training, and performance improvement. Skilled in designing and delivering engaging training programs, conducting new hire onboarding, product and process training, soft skills development, and coaching sessions. Strong ability to identify learning needs, enhance team productivity, and support organizational goals through effective training strategies. Passionate about empowering employees with the knowledge and skills needed to achieve excellence in customer service and business performance. Known for excellent communication, leadership, and interpersonal skills, with a commitment to continuous learning and professional growth.Executive & Sr. Executive
Kochartech (Maxicus) Pvt. Ltd · 2015 — 2019A dedicated and results-oriented Contact Center Trainer with experience in Learning & Development, employee training, and performance improvement. Skilled in designing and delivering engaging training programs, conducting new hire onboarding, product and process training, soft skills development, and coaching sessions. Strong ability to identify learning needs, enhance team productivity, and support organizational goals through effective training strategies. Passionate about empowering employees with the knowledge and skills needed to achieve excellence in customer service and business performance. Known for excellent communication, leadership, and interpersonal skills, with a commitment to continuous learning and professional growth.Customer Executive
Birla Sun Life Insurance (Minacs) · 2011 — 2013Engaged in customer interaction, managing inquiries and providing support within the insurance sector.
Skills & Expertise
Education
- BCom GraduateMumbai Kalina University · 2011 — 2012
- Higher Secondary EducationSonopant Dandekar College · 2001 — 2002
- IntermediateSecondary Section Education · 1999 — 2000
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