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Yiniva D. — Mid-Level Bilingual Customer Service Agent from Colombia

Yiniva D.

Mid-Level Bilingual Customer Service Agent

Colombia 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Yiniva G. is an experienced professional with a diverse background spanning customer service, sales, and education. She has served as an Appointment Setter at NABI Multinational, facilitating home improvements through outbound and inbound calls related to doors, windows, and solar panels. At Scotiabank Bogota, she functioned as a Bilingual Agent for Collection, enhancing her skills in bilingual customer interaction. Her role as an English Teacher at Institute HELLO has been ongoing since May 2018, showcasing her expertise in language instruction. Furthermore, Yiniva's tenure at companies like Sutherland Colombia and Alliance Technology Group highlights her proficiency in telemarketing and customer service management within the technology and financial sectors. Throughout her career, she has consistently demonstrated effective communication and multilingual proficiency in both English and Spanish.

Experience

  • Appointment Setter for contractors

    NABI Multinational · 2022 — 2025
    Engaged in outbound and inbound calls to contact homeowners regarding home improvement projects such as doors, windows, roofing, bathrooms, kitchens, and solar panels.
  • Bilingual Agent for Collection

    Scotiabank Bogota · 2023 — 2025
    Facilitated bilingual collection processes under the supervision of Camila Neme.
  • English Teacher

    Institute HELLO · 2018 — Present
    Instructed students in English.
  • Bilingual Agent for Sales, Customer Service, Collections and retentions

    Contact Point 360 Company · 2017 — 2018
    Handled sales, customer service, collections, and retention tasks in a bilingual setting.
  • Bilingual Agent Customer Service chats for Spotify Campaign

    Sutherland Colombia · 2015 — 2017
    Provided customer service via chat for the Spotify campaign.
  • Supervisor (Telemarketing)

    ALLIANCE TECHNOLOGY GROUP · 2012 — 2014
    Oversaw telemarketing operations.
  • Reception / Administration/ Trips Planning

    HOTEL ELITE TEQUENDAMA · 2011 — 2012
    Managed reception duties, administration tasks, and trip planning activities.
  • Bilingual Sales Agent

    INB
    Performed sales activities in a bilingual environment.
  • Bilingual Agent Sales

    Dynamo
    Worked as a bilingual sales agent until the closure of the Call Center.
  • Social Worker / Counselor

    GOODWILL INDUSTRIES
    Provided social work and counseling services.
  • Prison Guard

    WACKENHUT CORRECTIONS
    Executed duties as a prison guard.
  • Office Dir / Social Worker

    FEDERATION OF PROTESTANT
    Functioned as an office director while providing social work services.

Skills & Expertise

Education

  • Human resources and social behavior
    University Corporation: La Guardia Community College
  • High School Diploma
    Richmond Hill High School

Photos

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