Yorgo H.
Mid-Level Customer Service and Technical Support Specialist
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About
Yorgo H. is an experienced Customer Service & Technical Support Specialist based in Alexandria, Egypt, with a Bachelor’s Degree from Alexandria Media Institute (2022). Over nearly four years, he has contributed to industries including ride-sharing at Sutherland Global Services (Lyft account), telecommunications at VOIS (Vodafone International Services), and content/translation at SASA. In these roles, he managed customer support and technical troubleshooting across multi-channel platforms, delivered accurate content writing and translation in English, French, and Arabic, and handled data entry and validation for VEEVA, ensuring high data integrity in a fast-paced environment. Yorgo developed proficiency in problem resolution, CRM systems, and maintained productivity metrics while adapting communication for diverse audiences and platforms.
Experience
Customer Care Representative at Lyft account
Sutherland Global Services · 2023 — 2025Provided high-quality customer service for Lyft clients, addressing billing, account management, and service inquiries. Played a role in enhancing team performance by meeting KPIs and contributing to customer satisfaction.Content Writer and Translator
SASA · 2022 — 2023Specialized in content writing and translation, creating engaging articles, blogs, and promotional materials. Ensured accurate translations between English, French, and Arabic while adapting writing styles for various audiences and platforms.Customer Service & Technical Support Specialist
VOIS (Vodafone International Services) · 2020 — 2022Delivered customer care and technical support to Vodafone clients, resolving product inquiries while maintaining customer satisfaction. Managed complex technical issues, ensuring efficient and professional service across multiple channels including phone, email, and chat.Data Entry & Curator Specialist
VEEVAManaged data entry operations with a focus on accuracy and data integrity. Conducted data validation and maintained sensitive information in line with security protocols, collaborating with stakeholders to address data-related issues.
Skills & Expertise
Education
- Bachelor’s DegreeAlexandria Media Institute · — — 2022
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