Yoselyn M.

Yoselyn M. is a dedicated bilingual professional specializing in Customer Support and Medical Billing, based in Panamá, Tocumen. With a comprehensive background in international customer service, Yoselyn has effectively contributed to organizational growth through her work at Connect International, ALORICA, and Foundever Panamá. At Connect International, she expertly educated patients on US medical insurance policies and resolved billing errors while coordinating with financial departments. Her role at ALORICA involved managing calls for US clients, addressing complex billing statements and customer inquiries. Previously, at Foundever Panamá, Yoselyn consistently surpassed performance metrics while handling international account inquiries. Her educational qualifications include an Advanced Technician degree in English and an EMT certification, underlining her commitment to professional excellence. Yoselyn is proficient in English and Spanish, possesses strong skills in data management, and demonstrates a natural talent for communication and teaching.