Yuan C.

Yuan C. is a seasoned professional with a nearly three-year track record in customer service, having developed a robust expertise in communication, problem-solving, and relationship management. In roles at Amazon Canada and Walmart.com, Yuan adeptly handled inbound customer queries through phone, email, and live chat, consistently delivering high satisfaction ratings from post-call surveys. Their experience extends to the telehealth industry as a Virtual Assistant at Skinny Rx, where they managed inbound and outbound communications, order processing, and coordinated patient consultations, enhancing retention and patient experiences. Yuan's skills further include verifying insurance coverage with prominent firms like State Farm and GEICO during their tenure at Morgan & Morgan Law Firm. They are committed to professionalism and service excellence, utilizing strong multitasking abilities and data entry proficiency to resolve inquiries efficiently and foster customer loyalty.