Zacarias T.

Zacarias T. is a seasoned professional with 7 years of experience in customer support, content moderation, and operations training. Having honed his skills at Conectys Philippines, he served as an Operations Trainer and a Quality Analyst for TikTok's content moderation teams, where he improved policy adherence and quality assurance scores respectively. He consistently demonstrated his prowess by designing effective training programs and auditing over 100 moderation cases weekly with a remarkable 98% accuracy rate. His contributions as a Content Moderator involved reviewing short-form videos with high attention to trends and audience engagement, ensuring safer and more engaging content feeds. Additionally, Zacarias made notable strides in customer service at Concentrix, managing and resolving complex interactions which upheld high customer satisfaction scores. His technical skills span proficiency in productivity tools such as Google Workspace and AI platforms like ChatGPT, fortifying his ability to perform efficiently in various settings. Zacarias holds a Bachelor of Secondary Education degree, has dedicated remote work facilities, and is ready for flexible full-time commitments.