Zachariel M.

Zachariel M. is a Customer Service Representative with close to a year of experience supporting U.S.-based clients in the BPO industry, focused on financial and accounting software support. He has worked at Coforge BPS Philippines Inc. for Fifth Third Bank in voice environments and at Foundever Philippines Inc. serving Intuit QuickBooks Desktop in blended channels. His scope included handling customer inquiries, providing technical assistance, and delivering high-quality solutions within the finance sector. Recognized with multiple Center of Excellence Awards at Coforge for top performance in Demand Deposit Account (DDA) training and service quality, Zachariel also received Prosperity Champion and Pillar of Presence awards from Foundever for his outstanding analytical problem-solving, service consistency, and perfect attendance. He is proficient in customer service and skilled with Microsoft tools, Canva, and Google Workspace.