Zachary O.
Case Manager
Open to offersNew to PlatformAbout
Zachary O. is an experienced professional with a background in the food service, logistics, customer service, and healthcare support industries. Having served as Assistant Manager at Cuatro Esquinas and Food Service Manager at Pay Kik’s, Zachary demonstrated expertise in maintaining food quality, enforcing safety standards, and managing client relationships. As Logistics Manager at PowerDeals Tradehaus, he oversaw all logistics operations, route mapping, stock and inventory management, and ensured compliance with local regulations. Zachary further applied his skills as a Customer Service Representative at Quantrics, Advisor I Agent at Athena through Concentrix, and Case Manager at Sutherland, handling customer resolutions and managing end-to-end leave cases in healthcare. His hands-on proficiency with Google Workspace and Microsoft Office Applications supported documentation and operational efficiency across all roles.
Experience
Case Manager
Sutherland · 2025 — 2026Managed complete leave of absence cases, including medical and disability leave. Reviewed medical documentation to assess leave eligibility and communicated decisions clearly to involved employees and managers. Acted as the primary contact for employees during their leave. Identified potential compliance risks and escalated issues as needed, while coordinating return-to-work processes and necessary workplace accommodations.Advisor I Agent
Athena (Through Concentrix) · 2024 — 2025Clarified customer requirements, probing for detailed understanding while utilizing decision-support tools for appropriate resolutions. Attentively listened to customer needs and concerns, demonstrating empathy and building rapport. Delivered customer support and addressed routine issues related to healthcare products and services.Logistics Manager
PowerDeals Tradehaus · 2021 — 2023Managed all logistics operations and associated personnel. Assigned staff to various tasks and mapped daily route sequences. Oversaw maintenance for company vehicles and ensured compliance with local government units and provincial laws regarding taxes. Handled ledger entries for deliveries, including sorting complete and incomplete shipments and managing stock and inventory.Customer Service Representative
Quantrics · 2023 — 2023Identified customer needs through promotion of additional solutions tailored to their usage habits. Addressed incoming customer inquiries and made outbound calls to resolve concerns or follow up on previous discussions. Recognized opportunities for selling, cross-selling, and upselling communication products and services that matched customer requirements.Food Service Manager
Pay Kik’s · 2020 — 2021Supervised food preparation processes to ensure high food quality and monitored adherence to food safety protocols. Ensured compliance with company regulations related to food safety, sanitation, and quality. Set and upheld service standards to maintain a consistent, quality-focused environment aimed at customer satisfaction.Assistant Manager
Cuatro Esquinas · 2018 — 2020Oversaw food preparation to uphold high standards of food quality and ensured food safety. Monitored compliance with company policies regarding food safety, sanitation, and quality. Established and implemented performance and service standards to maintain an environment focused on customer satisfaction. Coordinated live performances by contacting local bands and musicians. Conducted trend monitoring through social media and online platforms. Fostered and nurtured relationships with new and existing clients through effective communication and strong interpersonal skills.
Skills & Expertise
Education
- BS Civil EngineeringUniversity of Nueva Caceres · 2021 — 2022
- BS Information TechnologyAteneo de Naga University · 2018 — 2019
- Senior High School Accountancy, Business, and ManagementNaga City Science High School · — — 2018
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