Post a Job Free
0 viewsTalent
Zain U. — Mid-Level Customer Service Supervisor from Saudi Arabia

Zain U.

Mid-Level Customer Service Supervisor

Saudi Arabia 6+ years
Open to offersNew to Platform
Languages
EnglishUrduArabic
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Zain U. is a Customer Service Supervisor at Virgin Mobile KSA with a demonstrated history in enhancing service quality through team supervision and efficient performance monitoring. Based in Jeddah, Saudi Arabia, he has been leading customer service teams since February 2022, where his responsibilities include recruitment, training, and resolving complex customer issues by collaborating with various departments. Previously, Zain served as a Customer Service Representative at Virgin Mobile KSA from November 2015 to January 2022, focusing on customer support and communication. He started his career as a Sales Assistant at Binzagr and further expanded his expertise as a Merchandiser at International Marketing Communication, where he excelled in product presentation and coordination. Equipped with advanced digital skills in content creation and problem-solving, Zain holds a certificate in Leading Excellence and Modern Management. Fluent in English and proficient in Arabic, he is committed to exceptional customer satisfaction and business process improvement. His educational background includes studies in Information and Communication Technologies.

Experience

  • Customer Service Supervisor

    Virgin Mobile KSA · 2022 — Present
    Supervises team operations and leads performance monitoring tasks. Engages in recruitment, training, and resolves customer issues while collaborating with other departments. Manages scheduling and resource allocation.

  • Customer Service Representative

    Virgin Mobile KSA · 2015 — 2022
    Provides customer support and addresses problem-solving needs. Builds communication and relationships with customers, while also handling reporting and documentation tasks.

  • Sales Assistant

    Binzagr · 2015 — 2015
    Interacts with customers to facilitate sales and transactions. Manages product-related tasks and provides customer service support, ensuring effective communication and collaboration.

  • Merchandiser

    International Marketing Communication (IMC) · 2013 — 2015
    Responsible for product presentation and display while managing inventory levels. Conducts market and sales analysis and coordinates with vendors and suppliers to enhance customer engagement.

Skills & Expertise

Customer SupportCustomer ServiceCustomer Service RepresentativeSalesCustomer Service and Admin Support

Education

  • Field of study Information and Communication Technologies
    Pakistan International School Jeddah

Interested in this professional?

Sign in as an employer to save this profile or invite Zain U. to a job.

Sign in as an employer