Zenifrel M.

Zenifrel M. is an experienced Virtual Assistant based in Davao City, with a background spanning customer support roles in companies such as Gogo Grandparent, Alorica Teleservices Inc, Sutherland Global Services, and ResolvedCX. From 2015 to 2018, Zenifrel served as a CSR / SME, handling escalated calls, mentoring and training new hires, and supporting product updates primarily in the contact center and e-commerce industries. After earning a BS in Business Administration (Marketing) from the University of Mindanao, Zenifrel transitioned to working as a Customer Service Representative and later as a virtual assistant specializing in real estate brokerage, e-commerce, and music distribution support. Key proficiencies include Zendesk, Canva, Excel, MLS platforms, and managing automation tools like Zapier to streamline administrative tasks and data management within diverse business domains.