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Zhallen J. — Junior Customer Service and Virtual Assistant from Philippines

Zhallen J.

Junior Customer Service and Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Zhallen J. is an experienced Customer Service Representative and Virtual Assistant with a background in hospitality, food delivery, and digital services sectors in the Philippines. Having worked at Alorica Philippines and TechnoDream (Bluestone Hospitality), Zhallen J. has managed customer inquiries and complaints across multiple channels, processed payments, and updated CRM systems. In the food delivery industry at Rownel Foodelivery, they handled daily operations, coordinated with delivery drivers, managed digital platforms, and maintained high customer satisfaction. As a Virtual Assistant for Mark Brement, Zhallen J. offered remote administrative support, managed email management, social media platforms, and basic bookkeeping. Their academic credentials include a Bachelor of Science in Airline Secretarial Administration from Sea and Sky College.

Experience

  • ADMIN ASSISTANT

    ROWNEL FOODELIVERY · 2025 — 2026
    Coordinated with delivery drivers, managed daily operational tasks, ensured customer satisfaction, facilitated communication between customers, restaurants, and the delivery fleet, and oversaw scheduling, digital platform management, and basic bookkeeping in a fast-paced setting.

  • Virtual Assistant(SMM)

    Mark Brement · 2023 — 2024
    Provided remote administrative, technical, and creative support for tasks such as scheduling appointments, managing emails, and handling social media platforms.

  • CustomerService Representative

    AloricaPhilippines · 2022 — 2023
    Processed monthly payments, addressed customer inquiries and complaints, and responded promptly to issues related to newspaper subscriptions including both paper delivery and digital subscription services.

  • Customer Service Representative/Virtal Assistant

    TechnoDream(Bluestone Hospitality) · 2023 — 2023
    Handled duties including responding to customer inquiries via phone, email, and live chat, maintaining up-to-date customer records in the CRM system, and applying a high level of product knowledge in customer interactions.

Skills & Expertise

Digital MarketingEmail ManagementVirtual AssistantCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Science in Airline Secretarial Adminitration
    Sea and Sky College · 2016 — 2020
  • Secondary Education
    Osias Educational Founddation · 2005 — 2009

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