Ziad M.

Ziad A. is an experienced Customer Service Representative with two years in the call center industry, notably with Concentrix and Etisalat Global Services. He demonstrated proficiency in problem-solving, customer empathy, and self-control, while managing diverse customer interactions and utilizing company systems to meet client needs. Ziad's academic background includes a major in Accounting and Finance from Cairo University's Faculty of Commerce, English Section. His professional development is marked by certifications from McKinsey and Edraak in social media strategy and sales. Additionally, he contributed to marketing initiatives as a CFA Ambassadors member and honed video editing skills in a UNESCO simulation. Fluent in English and progressively building skills in Russian, Ziad brings strong communication and presentation capabilities, along with attention to detail and teamwork. His technical competency extends to Digital Marketing and Computerized Accounting.