Zikhona M.

Zikhona M. is a dedicated professional with a solid background in Customer Service and Credit Control, known for a proven track record in resolving complex inquiries and maintaining high levels of client satisfaction. Based in Thokoza, Zikhona currently serves as a Customer Service Specialist at MBD Attorneys, where she expertly handles high-volume customer inquiries and monitors product issues resolution. Previously, at Cartrack as a Credit Controller, she was responsible for managing accounts receivable, recovering unpaid funds, and preparing comprehensive financial reports to minimize bad debt. She is well-versed in using CRM software and database management tools. Zikhona is proficient in multiple languages including English, IsiZulu, IsiXhosa, and Sesotho, which supports her ability to communicate effectively with a diverse client base. Through roles at Brooks and Luyt Attorneys and education from Landulwazi Comprehensive School, she has honed a skill set that includes financial forecasting, audit coordination, and maintaining general ledgers, making her a valuable asset in fast-paced business settings.