Zilpah C.
Senior Virtual Assistant Specialist
Open to offersNew to PlatformAbout
Zilpah C. is a seasoned Virtual Assistant, Lead Manager, and Customer Support Professional with over eight years of dedicated service in industries such as real estate and dental administration. With robust experience in Customer Relationship Management (CRM), particularly with Go High Level and Carestack, Zilpah has successfully managed and qualified leads, improving operational workflows through advanced workflow automation. At Creative Finance Playbook, she administered CRM systems, trained new virtual assistants, and maintained rapid lead response times to optimize conversions. Her tenure at Goods Methods Global demonstrated her adeptness in quality assurance and team leadership, ensuring high standards across multiple appointments and inquiries. With a background in business administration from Tagoloan Community College and multiple certifications, including HIPAA compliance from Carestack, Zilpah consistently excels in delivering effective support and strategic leadership.
Experience
Lead Manager
Creative Finance Playbook · 2024 — 2026Managed the qualification of inbound and outbound real estate leads. Administered the Go High Level CRM with oversight on pipelines, calendars, forms, automations, and landing pages. Conducted training and onboarding for new virtual assistants. Generated KPI and operational reports while managing payment links and appointment scheduling. Performed Quality Assurance on CRM automations and workflows, and edited podcast and social media content. Ensured rapid lead response times for optimal conversion rates.National Sales Manager
Reman Group · 2023 — 2024Conducted calls to businesses associated with Kia and Hyundai engines. Created an email list of available engines and sent it to leads following connected calls. Maintained a minimum of 80-100 connected calls daily, with each conversation lasting 2-3 minutes.Flex VA / Appointment Setter
Goods Methods Global · 2021 — 2023Provided coaching and quality assurance for Virtual Assistants. Handled patient appointments and inquiries while developing and implementing quality standards to lead team training. Managed team reports and acted as Lead as needed, supporting nine different dental practices, booking and rescheduling appointments, and collecting new patient information.Outreach Representative
Exela Technologies · 2020 — 2021Assisted customers with virtual mailbox services and processed customer payments. Conducted outbound calls for customer onboarding and coordinated with online notary professionals.Appointment Setter
Corbin's Insurance LLC · 2020 — 2020Executed cold calls to potential insurance clients, qualified leads, and scheduled appointments for licensed insurance agents.Virtual Assistant
Wefi Auto – Houston, Texas · 2019 — 2020Completed 200-300 outbound calls each day while assisting customers with inquiries regarding vehicle financing. Scheduled appointments for vehicle sales.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationTagoloan Community College
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