Zingisa
Senior Librarian
Open to offersNew to PlatformAbout
Zingisa M. is a seasoned professional with over 20 years of experience in public service, particularly within library settings. Her career with the City of Cape Town highlights her dedication to library services, where she excelled in customer service roles. As a Librarian from 2016 to 2024, she was instrumental in assisting patrons with inquiries and research needs, managing circulation, and developing programs that engaged the community. She effectively used platforms such as SharePoint for record-keeping and compiled monthly service usage statistics to improve library offerings. Her tenure also involved training staff and maintaining procedures to ensure consistent service delivery. Earlier in her career, she served as an Assistant Librarian, where she provided readers' advisory services, organized community book activities, and collaborated in planning library events. She holds a Bachelor's in Library and Information Science from the University of the Western Cape and a Diploma from the University of Transkei, underscoring her strong foundation in the field.
Experience
LIBRARIAN
City of Cape Town · 2016 — 2024Assisted library patrons with inquiries and research needs, ensuring a welcoming environment. Managed library material circulation while maintaining accurate records. Developed and executed programs to promote reading and library services through community outreach and social media engagement. Supervised customer service desk staff, fostering teamwork for high-quality service delivery. Established procedures to ensure consistent customer service aligned with departmental policies. Participated in collection development by monitoring budgets, selecting new materials, and eliminating outdated items. Conducted information and digital literacy programs to empower patrons. Compiled monthly statistics for service usage assessment and library offerings improvement using SharePoint.ASSISTANT LIBRARIAN
City of Cape Town · 2000 — 2016Supported patrons with the circulation of library materials, enhancing their overall library experience. Provided readers' advisory services, assisting customers in locating books and resources aligned with their interests. Organized and facilitated book-related activities, including book clubs and storytelling sessions, to encourage reading within the community. Contributed to the planning and execution of library events, ensuring effective promotion to boost attendance. Collaborated with colleagues to market library services to diverse community groups, enhancing awareness and usage.
Skills & Expertise
Education
- Bachelor of Library and Information ScienceUniversity of the Western Cape · 2012 — 2016
- Lower Diploma in Library and Information ScienceUniversity of Transkei · 1995 — 1997
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