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Ziyad A. — Mid-Level IT Technical Support Specialist from Lebanon

Ziyad A.

Mid-Level IT Technical Support Specialist

Lebanon No experience yet
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Languages
EnglishArabic
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About

Ziad A., based in Beirut, Lebanon, is a seasoned IT professional with a background in technical support, data processing, and troubleshooting. He has demonstrated abilities in optimizing systems and providing exceptional customer and training support. Ziad currently contributes to the Hajj and Umrah Organization and has a diverse work history across industries like food service and logistics, having held roles such as Shift Leader and Training Manager at McDonald's Bahrain, and Delivery Supervisor at Colortek. With a focus on advancing his technical skills, Ziad's educational path includes a Diesel Engine Diploma from the International Maritime Academy and various technical qualifications in electromechanics and HVAC. His technical proficiency spans operating systems, the use of Microsoft Office, and developing with BAAN LN, complemented by fluent English and native Arabic language skills.

Experience

  • PM Shift

    Mazen Pharmacy – Delivery Department · 2025 — 2025
    Managed delivery services during the PM shift.
  • Technical Support

    Hajj and Umrah Organization · 2025 — Present
    Provided technical support related to Hajj and Umrah services.
  • Shift Leader/ Training Manager/ Cash Manager/ Delivery Coordinator

    Mc Donald (Bahrain) · 2020 — 2024
    Managed shift operations and coordinated training for staff.
  • Delivery Supervisor

    Colortek · 2024 — 2024
    Supervised delivery operations and organized logistics.
  • Senior Mechanical Technician

    Dar Al Ajaza Hospital · 2015 — 2020
    Provided mechanical technical support for hospital systems.
  • Labor

    Port Beirut · 2020 — 2020
    Assisted in recovery efforts following the port explosion.
  • Delivery Rider

    Toters · 2018 — 2019
    Delivered food orders efficiently to customers.
  • Technician

    Bonjus Manufacturing · 2019 — 2019
    Conducted technical tasks in the manufacturing process.
  • Call Center Supervisor

    Taxi Company - Ashrafiyeh · 2018 — 2018
    Supervised call center operations to facilitate taxi services.
  • Pizza Maker

    Dominoz Pizza · 2017 — 2018
    Prepared and cooked pizzas to meet customer orders.
  • Money Exchange/ Money Transfer

    Yasmeen Exchange Company · 2014 — 2016
    Processed money exchange and transfer services.
  • Marketing Coordinator

    Dal3ona Lebanese Restaurant · 2013 — 2014
    Coordinated marketing efforts to promote the restaurant in Bahrain.
  • Money Exchange/ Money Transfer

    Mashmushi Exchange Company · 2011 — 2013
    Handled money exchange and transfer transactions.
  • HVAC Technician

    MMG · 2010 — 2011
    Installed and repaired HVAC systems.
  • Warehouse Supervisor

    International Press · 2010 — 2011
    Oversaw warehouse operations and ensured efficient inventory management.
  • Sea Shipment Specialist/ Order Service Supervisor

    Awal Gulf Manufacturing Company · 2006 — 2010
    Managed sea shipments and supervised order service processes.
  • Service/ Repair Technician

    Allawi · 2003 — 2004
    Performed service and repair on various types of air conditioning units.
  • HVAC Trainee

    Isaco · 2001 — 2001
    Assisted in HVAC systems installation and maintenance.

Skills & Expertise

Education

  • Diploma in Diesel Engine
    International Maritime Academy · — — 2025
  • Degree in Electromechanical
    Institue Technique Industolelle Superieur · 2018 — 2019
  • Diploma in Mechanical Product
    Amliyeh Technical Institute · 2004 — 2006
  • Degree in Heating and Air Conditioning
    Debs Technical Institute · 2000 — 2003

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