zoe M.
Junior Sales and Customer Service Representative
Open to offersNew to PlatformAbout
Zvinashe M., based in Bournemouth, UK, is a dedicated sales and customer service professional with rich experience in both retail and field sales environments. Currently serving as a Customer Sales Advisor at C&B Home Decor, Zvinashe excels in engaging with clients to assess their needs and recommend appropriate home décor solutions. His previous roles, including Field Sales Representative at Olympia Solutions and Front Desk Receptionist & Administrative Assistant at Auckland Care Ltd, have honed his customer relationship building, telephone communication, and administration skills. A proven track record in achieving sales targets demonstrates his ability to utilize outbound and direct sales techniques effectively. His academic background in Biomedical Science from the University of Brighton complements his professional endeavors, providing a robust foundation for his career in sales. Zvinashe holds a full right to work in the United Kingdom and is equipped with strong time management and problem-solving abilities essential for thriving in remote settings.
Experience
Customer Sales Advisor
C&B Home Decor · 2025 — PresentEngaged with customers through in-store and telephone interactions, identifying their needs and recommending appropriate home décor and furniture products. Proactively followed up with customers regarding product inquiries, promotions, and stock availability. Guided customers throughout the purchasing process while ensuring high standards of customer service. Promoted newly launched products and seasonal campaigns to optimize sales opportunities. Addressed customer inquiries via telephone, email, and social media, processed orders, managed payments and refunds, and maintained accurate customer records. Assisted in marketing efforts to enhance customer engagement.Field Sales Representative
Olympia Solutions · 2024 — 2025Represented clients in face-to-face sales and promotional activities across various locations. Approached potential customers, establishing rapport through effective communication and relationship-building skills. Clearly explained products and services, enabling customers to make informed purchasing decisions. Aimed to meet individual and team sales goals in a dynamic environment. Managed customer objections with professionalism, maintaining a positive demeanor under pressure. Accurately recorded customer information and fulfilled all necessary administrative duties. Participated in daily sales briefings and training sessions.Front Desk Receptionist & Administrative Assistant
Auckland Care Ltd · 2023 — 2024Acted as the initial contact for visitors, clients, residents, and their families. Handled incoming telephone calls and emails efficiently and professionally. Scheduled appointments while keeping precise records and documentation. Assisted in promoting services to potential clients and addressing inquiries related to care options. Delivered excellent customer service while managing sensitive and confidential information. Supported management with various administrative tasks such as filing, data entry, and correspondence. Cultivated positive relationships with clients and visitors through effective communication and problem-solving.
Skills & Expertise
Education
- BSc Biomedical ScienceUniversity of Brighton
- A-LevelsFerndown Upper School
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