Zoran P.

Zoran P. is a seasoned Customer Support Specialist with a robust background in technical and general customer service in diverse international settings. His proficiency lies in identifying customer needs, troubleshooting technical issues, and delivering effective solutions across phone, email, and chat platforms. Zoran has extensive experience utilizing CRM systems for precise case documentation and coordinating with technical teams to achieve high customer satisfaction. His notable work in projects like the Mercedes Project with Teleperformance demonstrates his ability to assist automotive clients using languages such as German and Serbian, while maintaining professional standards. He has also worked with companies like Concentrix and Gevekom Customer Service, showcasing his adeptness in maintaining service quality against KPIs and enhancing customer satisfaction. Zoran's strong communication skills in German and English make him a valuable asset in any technical support setting.