Zothile
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Zothile O. is a seasoned Customer Support Specialist with over 15 years of experience in the call center and digital customer service sectors. Her career, prominently based with TransUnion, showcases her adeptness in managing high-volume customer interactions through live chat, email, and phone support. Zothile excels in quick response times and first-contact resolution, consistently driving customer satisfaction. Her key skills include effective dispute management, proficiency with CRM systems, and a meticulous approach to back-office support. Recognized for her professional communication and problem-solving capabilities, she has supported major functions like client onboarding, compliance, and team coordination. At Kulula.com, Zothile honed her skills in assisting travelers through booking processes, demonstrating efficiency in fast-paced environments.
Experience
Customer Service / Support Agent
TransUnion · 2009 — PresentProvided support to customers through email, phone, and back-office systems. Managed customer disputes, ensuring timely resolution. Captured and updated accurate customer records while responding to inquiries with clear and professional written communication. Handled high volumes of queries, meeting turnaround times, and assisted the compliance team with customer-related inquiries.Customer Support Agent
Kulula.com (British Airways) · 2004 — 2009Assisted customers with travel bookings via phone and email, addressing inquiries promptly and professionally. Managed high volumes of customer interactions while providing accurate information and support in a fast-paced environment.Customer Service Agent
TransUnion CGSEfficiently resolved customer queries across various service channels. Verified and updated customer information in systems and processed transactions with accuracy and attention to detail while delivering consistent customer support in line with company standards.
Skills & Expertise
Education
- Matric CertificateWillow Crescent Secondary School · — — 2001
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