Zubia J.
Senior Quality Assurance and Higher Education Accreditation Specialist
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Zubia J. is a seasoned Quality Assurance & Higher Education Accreditation Specialist with over eight years of experience in Pakistan's higher education sector, holding significant positions at IQRA University and SZABIST University. Based in Karachi, her expertise in HEC/QAA compliance and institutional accreditation has contributed to numerous national and international recognitions, including submissions for QS and THE Impact Rankings. At IQRA University, she drives institutional compliance with stringent standards, oversees data analysis and documentation for global rankings, and plays a crucial role in CIEC inspections. Her responsibilities extend to acting as the Alternate Focal Person for Higher Education Statistics and as the Coordinator for the Pakistan Qualification Register, aiding in the registration of academic programs and resolving degree attestation issues. Previously at SZABIST University, her initiatives supported accreditation processes with multiple regulatory bodies, enhancing institutional data accuracy. Her career began at the Pakistan Telecommunication Company Limited, where she excelled in customer support roles, earning multiple accolades for her service excellence.
Experience
Quality Enhancement Cell (QEC) Coordinator — HEDR & PQR
IQRA University · 2024 — PresentEnsured compliance with HEC Quality Assurance Agency (QAA) standards by monitoring annual objectives and creating regulatory reports in line with HEC methodologies. Facilitated data collection and documentation for national and international university rankings, including QS Rankings and Times Higher Education (THE) Impact Rankings, and authored institutional SDG reports for the university website. Provided comprehensive support for institutional and programmatic accreditation, including planning, documentation, and compliance verification for CIEC inspections. Compiled statistical data for HEC and constructed regulatory dossiers for campus approvals, such as HEC/SHEC NOC submissions. Represented the university during the HEC delegation visit to the Hyderabad Campus, ensuring alignment with regulatory presentation standards. Acted as Alternate Focal Person for Higher Education Statistics (HES) and coordinated the Pakistan Qualification Register (PQR), addressing degree-attestation queries for students. Collaborated with academic and administrative departments to collect institutional data, compile stakeholder feedback reports, and review policy and academic documentation.University Affairs Assistant
SZABIST University · 2018 — 2024Assisted in accreditation processes with organizations such as HEC, CIEC, NBEAC, and NCEAC, ensuring the maintenance of precise institutional databases for regulatory submissions. Served as Alternate Focal Person for Higher Education Statistics (HES) and managed tasks related to the Prime Minister's Pakistan Citizen Portal (PCP), while aiding graduates in degree attestation and equivalence processing. Conducted data collection, entry, and analysis to support academic programs along with managing administrative duties, correspondence, and document control.Customer Support Representative / Billing Back Officer / Floor Coordinator
Pakistan Telecommunication Company Limited (PTCL) · 2015 — 2017Provided customer support and billing resolution for telecommunication and internet services, eventually advancing to the role of floor coordinator, where I oversaw daily service operations. Received multiple appreciation letters for exceptional customer-handling performance.
Skills & Expertise
Education
- Associate Degree Program in Health SciencesUniversity of the People
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