zuniga G.

Garry Z. is a seasoned Customer Service Professional with over six years of experience, currently excelling in a remote-ready role. He is employed as a Customer Service Representative at Shopee Express, where he managed and resolved over 100 customer inquiries daily through various channels such as chat, email, and social media. Garry achieved a remarkable 95% customer satisfaction rating by delivering swift and precise solutions while adeptly handling complex complaints and escalations with a professional demeanor. Additionally, he has mentored junior staff, enhancing team response times by 20% through effective workflow management. His mastery of product knowledge has enabled him to provide detailed information and effectively cross-sell services. Furthermore, Garry's commitment to quality is evidenced by his role in documenting customer feedback to assist product teams in enhancing service offerings. His educational background includes a High School Diploma from Santo Thomas 1 Medan. Proficient in customer support and CRM tools, Garry demonstrates strong skills in live chat and email management, fast typing, and data entry.