Zyma M.
Open to offersNew to PlatformAbout
Zyma M. is an experienced professional with a diverse background spanning the pharmacy, healthcare customer service, e-commerce, web content creation, and education industries. As a Pharmacist Assistant at The Generics Pharmacy, Zyma assisted with medication dispensing, advised on dosage and safety, managed inventory, and guided patients on health products. At Optum Global Solutions and PHIL CCP, Zyma worked as a Customer Service Representative, handling healthcare plan inquiries, billing, authorizations, outbound sales, and thorough record-keeping of customer interactions. While at Duext LLC, Zyma used web content writing expertise to create engaging website content, upload products to major e-commerce platforms, and craft compelling copy relevant to target audiences. At Cebu Globalization Academy, Zyma taught English as a Second Language, providing constructive feedback and supporting students towards linguistic fluency. Zyma holds a Bachelor’s degree in Secondary Education from Cebu Technological University.
Experience
Customer Service Representative
PHIL CCP · 2025 — 2026Conducted outbound calls and emails to generate leads, qualified potential customers, and presented product information. Handled customer concerns and queries with a focus on accurate and timely responses.ESL Teacher
Cebu Globalization Academy · 2020 — 2021Instructed students in English language skills and provided assessments and feedback on their work. Aided students in overcoming language barriers through support and motivation.Customer Service Representative
Optum Global Solutions · 2019 — 2020Addressed customer inquiries regarding healthcare plans, billing, and prior authorization. Maintained accurate records of customer interactions while building rapport through professional communication.Pharmacist Assistant
The Generics Pharmacy · 2018 — 2019Assisted in providing prescribed medications and instructed customers on safe medication usage and dosage information. Responsible for restocking shelves, managing inventory, and preparing expired drugs for return.Web Content Writer
Duext LLC · 2019 — 2019Enhanced the client's website aesthetics, uploaded products to platforms like Amazon, Walmart, and eBay, and managed customer orders through creative content and graphical methods.
Skills & Expertise
Education
- Bachelor in Secondary EducationCebu Technological University · — — 2018
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