Join our team as a Senior Customer Support Specialist (Fashion E-Commerce | Shopify | UK Market) in a fully Remote role! At Monvaline, a distinguished UK-based Old Money Fashion brand, we are dedicated to providing exceptional service to our customers across the United Kingdom. If you have a proven track record in Shopify customer support and a passion for fashion, we want you to grow with us!
Responsibilities
- Respond to customer emails with professionalism and efficiency.
- Handle returns, refunds, and exchange requests while maintaining customer satisfaction.
- Communicate effectively with suppliers and fulfillment partners to resolve issues.
Requirements
- Previous experience with Shopify and working in fashion or apparel e-commerce.
- Excellent written English skills and strong attention to detail.
- Ability to work independently with a reliable internet connection.
Details
- Work Mode: Remote
- Salary: $5-$9/hr
- Job Type: Full-time
We are seeking an individual who genuinely cares about customers and takes ownership of their problems. This is a long-term opportunity, offering growth potential within our company, including the possibility of becoming a Customer Support Manager in the future.
To apply, please ensure you answer the following questions:
To demonstrate your attention to detail, start your application with the phrase:
"Monvaline Customer Expert"
Applications without this phrase will not be considered.
We offer a stable workload, a professional work environment, and performance bonuses. If you are ready to make a positive impact in the fashion e-commerce industry, we encourage you to apply! Please include a 2-minute Loom video introducing yourself and detailing your previous Shopify customer support experience.
