Experienced Roadside Assistance Dispatcher (Experience Required)
About Us
We provide fast, reliable roadside assistance by coordinating towing and emergency services for drivers in urgent situations. From towing and lockouts to jump-starts and fuel delivery, our priority is getting customers back on the road quickly and safely.
We operate in a high-volume, fast-paced environment where efficiency, accuracy, and composure are critical.
Position Overview
We are hiring an experienced Roadside Assistance Dispatcher who understands the urgency and pressure of real-time dispatch operations. This is not an entry-level role. You must have prior dispatch experience, in towing or roadside assistance.
You will be responsible for handling inbound calls, coordinating service providers, managing jobs, and ensuring each case is completed efficiently.
Key Responsibilities
- Answer and manage high-volume inbound roadside assistance calls
- Accurately collect and document customer and vehicle details
- Dispatch jobs to the appropriate towing or roadside vendors
- Monitor ongoing jobs and proactively follow up with drivers and customers
- Resolve delays, vendor issues, and escalations in real time
- Maintain professionalism and composure under pressure
Requirements (Non-Negotiable)
- Previous dispatch experience required (roadside/towing experience)
- Excellent verbal and written English communication skills
- Strong multitasking and problem-solving abilities
- Comfortable working in a fast-paced, environment
- Reliable internet connection and quiet remote workspace
- High level of accountability and attention to detail
What We Offer
- Competitive base pay
- Performance-based incentives
- Structured systems and clear workflow
- Supportive team environment
- Opportunity for growth and increased responsibility
If you have real dispatch experience and can confidently manage urgent roadside situations, we want to hear from you.